FAQs

Frequently Asked Questions (FAQ)

Welcome to Le’Fleur Skin’s FAQ. We’re here to help you get the most out of your skincare journey. If you don’t find your answer here, feel free to contact us directly.

1. What is Le’Fleur Skin?

Le’Fleur Skin is a premium skincare brand focused on delivering radiant, healthy, and youthful-looking skin. We specialize in skin whitening, dark spot correction, chemical peels, exfoliation, and restorative skincare solutions designed for a range of skin types and concerns.

Our formulations combine science-backed ingredients with luxurious botanicals to help you achieve real, visible results.

2. How can I contact you?

📧 Email: lefleur44@yahoo.com

Business hours are Monday to Friday, 9:00 AM – 5:00 PM (CST).

3. What types of payment do you accept?

We accept most major forms of payment, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • ShopPay

  • Apple Pay

  • Google Pay

All transactions are secured and encrypted for your protection.

4. Do you offer free shipping?

Yes. We offer free U.S. shipping on orders over $250. For orders below this amount, shipping rates are calculated at checkout based on your location and selected delivery method.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates, delivery times, and availability vary depending on your location. Please note that customers are responsible for any customs duties or import taxes that may apply.

6. What is your return or refund policy?

Due to the nature of our products and for hygiene purposes, all sales are final. We do not offer refunds, exchanges, or returns once an order has been processed.

We encourage all customers to read product descriptions and usage instructions carefully before purchasing.

7. Are your products safe for all skin types?

Many of our products are suitable for a wide range of skin types, including normal, oily, combination, and dry skin. However, some items, particularly chemical peels and whitening treatments, are potent and may not be suitable for sensitive or compromised skin.

We highly recommend performing a patch test before applying any new product to a larger area of the body.

8. How do I use the Deep Peeling Lotion or other exfoliating treatments?

Here are the general guidelines for using our Le’Fleur Deep Peeling Lotion:

  • Patch Test: Apply to a small area and wait 72 hours to observe any reaction.

  • Application: Use at night only. Apply 1-3 layers depending on skin thickness.

  • Duration: Allow lotion to sit for 3–5 minutes between layers.

  • Peeling Process: Skin typically begins peeling by Day 4 or 5.

  • Aftercare: Do not force peel or exfoliate manually. Apply a soothing moisturizer or post-peel balm and avoid direct sunlight.

Visit each product page for specific usage directions.

9. How soon will I see results?

Results vary depending on the product, skin condition, and consistency of use:

  • Skin Whitening Lotion: Visible brightening may begin within 2–3 weeks of consistent use (twice daily).

  • Deep Peeling Lotion: Peeling and skin renewal occurs within 4–7 days after use.

  • Spot Correctors & Serums: Results are typically noticeable after 2–4 weeks of regular use.

For best results, always follow instructions and use sunscreen daily.

10. What ingredients are in your products?

We pride ourselves on blending active ingredients with natural extracts to create high-performance formulations. Key ingredients used across our product line include:

  • Kojic Acid – Brightens and evens skin tone

  • Alpha Arbutin – Fades dark spots and pigmentation

  • SepiWhite & SymWhite – Innovative skin lightening agents

  • Glutathione – Antioxidant that supports skin clarity

  • Niacinamide (Vitamin B3) – Reduces redness and improves texture

  • Licorice & Mulberry Extracts – Natural brighteners

  • Shea Butter & Argan Oil – Deeply moisturize and nourish

Please refer to individual product pages for complete ingredient lists.

11. Do you test on animals?

No. Le’Fleur Skin is a cruelty-free brand. We do not test our products or ingredients on animals.

12. Is my personal and payment information safe?

Absolutely. We take your privacy and security seriously. Our website uses SSL encryption to protect your personal and payment data. Your information is only used for processing orders and communicating with you.

For more, visit our Privacy Policy.

13. Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.

14. What should I do if I have a reaction to a product?

If you experience redness, irritation, or discomfort, discontinue use immediately. Rinse the area with cool water and apply a gentle moisturizer. If symptoms persist, consult a dermatologist.

Remember: Always perform a patch test before full application — especially with potent treatments like peels or whitening products.

15. How can I stay updated on new products or promotions?

Subscribe to our newsletter at the bottom of our homepage to receive exclusive offers, early access to new products, and skincare tips directly to your inbox.

You can also follow us on social media for updates and giveaways.